Junior Research Manager Customer Experience

What will you do?

You will work within Blauw's Customer Experience team, which helps organizations in the Netherlands improve their services and create enthusiastic and loyal customers. You will have the opportunity to:

• Gain versatile experience: Work with different research methods and clients so that you discover where your strengths and interests lie.
• Grow and specialize: As you gain more experience, you gain more responsibility and can specialize in a direction that suits you best.
• Contribute to impactful projects: Your investigations contribute to excellent services that make life a little easier and more fun.

Your responsibilities:

In this role, you will be involved in the entire research process from the beginning:

• Collaborate and learn: Together with a senior researcher, you will figure out how to use customer experience surveys to help clients further improve their services.
• Setting up and managing research: You will be responsible for setting up research and project management from A to Z. You will draft questionnaires or devise assignments for online communities. You will also supervise the execution and ensure quality.
• Client Communication: You proactively keep clients informed of progress and coordinate schedules and next steps.
• Analysis and reporting: Together with a senior researcher, you analyze the results, whether from a dataset or stories from an online community. You translate these insights into a report that provides valuable guidance for the client.
• Evaluation and improvement: After the presentation of the results, you evaluate the project and your own contribution with both your team and the client. Together you discuss what went well and where there is room for improvement.