Research Consultant Customer Experience

What will you do?

• Recognize and translate client needs into a winning research proposal;
• Managing CX projects in which you are involved from A to Z;
• Translate research findings into concrete adjustments in strategy, processes, services and communications;
• Provide presentations, workshops and interactive sessions for clients;
• Spreading your expertise by writing a blog, challenging other colleagues and training juniors, for example.

We have a perfect match if:

• You have knowledge of and enthusiasm for Customer Experience;
• You are a driven, quantitative researcher with at least 5 years of relevant work experience;
• You have experience at a research firm, but this is not necessarily required;
• You handle research data well using SPSS and Excel;
• You have a commercial focus and are able to achieve set goals;
• You possess a strong customer-oriented drive;
• You are communicative, proactive and ambitious. You are open to feedback and are not afraid to give it;
• You feel at home in an open, flat and self-organizing organization.