Questions?

Maarten van den Broek

Business Lead Customer Experience

+31 6 2902 3349

Maarten.vandenbroek@blauw.com

40 hours

Senior: > 5 years of experience

Research Consultant Customer Experience

Are you a driven quantitative researcher who enjoys using research to help organizations achieve an optimal Customer Experience (CX) and can you wait to specialize, grow and work in the field of customer experience at a top research company in beautiful Rotterdam? If you can answer these questions with a "yes!", we are looking forward to your application!

Apply directly

Questions?

Maarten van den Broek

Business Lead Customer Experience

+31 6 2902 3349

Maarten.vandenbroek@blauw.com

As a researcher you will mainly work on research in the field of Customer Experience. An entrepreneurial character and a touch of self-conceit make us happy! In combination with your hands-on mentality -which has made us big in Rotterdam- you will contribute to the realization of Blauw's plans and strategy. Want to go down a storm? You are not afraid of that, because you are convinced that this is the only way you can learn fast.

As a Research Consultant Customer Experience, you will work from A to Z on a variety of research projects. From recognizing and translating customer needs into a research design to writing and presenting the research results. You proactively communicate with the client about the progress and coordination of operational issues of the project. You work independently, but always have a colleague by your side, with whom you collaborate on projects.

What will you do?

Recognize and translate client needs into a winning research proposal;
Managing CX projects in which you are involved from A to Z;
Translate research findings into concrete adjustments in strategy, processes, services and communications;
Provide presentations, workshops and interactive sessions for clients;
Spreading your expertise by writing a blog, challenging other colleagues and training juniors, for example.

We have a perfect match if:

You have knowledge of and enthusiasm for Customer Experience;
You are a driven, quantitative researcher with at least 5 years of relevant work experience;
You have experience at a research firm, but this is not necessarily required;
You handle research data well using SPSS and Excel;
You have a commercial focus and are able to achieve set goals;
You possess a strong customer-oriented drive;
You are communicative, proactive and ambitious. You are open to feedback and are not afraid to give it;
You feel at home in an open, flat and self-organizing organization.

What we offer you

Develop yourself

It is important to us that you continue to develop yourself. Employees are given the space to deepen knowledge and the freedom to choose their own route to success.

Cool club people

You'll work with colleagues who want to move forward and encourage each other to make it ever a little better, smarter or easier for our customers and ourselves.

Most beautiful workplace in Rotterdam

You can use our mega terrace above City Hall Square to work, have lunch, coffee, meetings or exercise with colleagues.

24 vacation days per year for full-time employment and the opportunity to redeem additional days.

A good mobility arrangement: use of the NS Business Card for public transportation or an allowance for travel expenses for own transportation.

Bonus for achieving annual goals.

The freedom to decide where and when to work. In addition to occasionally working from home, it is nice to meet in the office.

A full and healthy lunch will be waiting for you every afternoon.

Twice a week there is a Blauw Bootcamp on our roof terrace or in downtown Rotterdam.

A weekend away to the Ardennes or the Austrian snow.

The application process

Apply through the website

Application form

First encounter

Is there a mutual click?

Second interview or assessment

With your potential colleagues

A working conditions
proposal

By mail

Yes, I want to!

Contract

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Do we have a match?

If you are convinced to be our new Research Consultant Customer Experience, we would like to receive your resume and cover letter via the application button.

Apply directly