Customer Experience Benchmark 2024

Since 2018, Blauw Research has been conducting research into the customer-centricity of organizations in the Netherlands. The insights from the CX Benchmark show which maturity stage organizations are in.

Read about the key trends in the CX Benchmark 2024 report:

• The five biggest improvements in customer experience
• How many organizations are helping their customers by improving digital accessibility
• How many organizations are using Artificial Intelligence to improve customer experience

Curious? Check out the report below!